Shipping Policy

Where we deliver

This storefront is intended for customers in the United States. An address field on the form does not mean every address can be served. Remote locations, islands, and addresses with restricted access need to be checked.

If you are outside that area, ask before you rely on the catalog. We will say whether we can help, rather than let a form imply that we can.

The address we need

Include the street address, city, state, and ZIP code, and a telephone number the carrier can use if that becomes relevant. A business name or an access note belongs in the delivery notes, not in place of the street address.

Check the address before you submit. If you later find a mistake, contact us with the reference and the correction. What we can change depends on whether a carrier has already been booked.

Cost and tax

The cart subtotal is products only, in US dollars (USD). Shipping cost and sales tax, if any applies are confirmed separately, in writing, before you are asked to pay.

We do not publish a flat fee, a free-delivery threshold, or an express service on this website. Do not infer one from a similar shop. If a later message quotes a figure, that figure is the one to rely on, not an assumption from this page.

Timing

We will not state a delivery window until the items, the address, and the carrier method are known. A product page does not contain a dispatch promise.

If you need goods by a particular date, say so before you agree to buy. We will tell you whether that date is realistic. If it is not, you can stop before payment is arranged.

Packing and handover

If you need dimensions, fiber content, or washing directions before you commit, ask with the product name or SKU. An accepted request is not proof that an accessory has been packed.

Risk and the practical handover point are confirmed with the delivery method we actually book. Until we confirm dispatch, the goods have not left us.

Tracking and failed delivery

Ask, when we confirm an order, whether the method we book provides tracking and how updates will reach you. We do not invent a tracking number on this website.

If a delivery fails because the address was incomplete or no one was available, the carrier's terms and any extra cost have to be explained before they are agreed. Contact us with the reference rather than booking a second shipment yourself and assuming we will fund it.

Damage, shortage, or delay

If a parcel arrives damaged, looks incomplete, or does not match the confirmed order, keep the packaging, take clear photographs, and email us the reference, the product name, and a short description. Do not throw the packing away before we have replied, unless keeping it is impractical.

For a delay, include any carrier reference you were given. We will look at what was agreed and what the carrier reports. This page does not set a compensation amount or a carrier guarantee.

Contact the merchant

Clementine's Salon and Skincare Co.
2501 Dallas St Ste 269, Aurora, CO 80010, United States
Company number 20161373980

[email protected] · +1 (720) 328-3594

Include your request reference where available. Do not send card details or sensitive identity documents by email.