Returns and Refunds

Before anything is agreed

If you change your mind, or you chose the wrong format and quantity, email us the reference and say whether you want the request changed or withdrawn. A second submission does not cancel the first.

We will confirm what we have done. Until a contract is formed, you are not being charged through this website.

When a contract exists

Sending a request on this website does not complete a sale and does not start a return clock. There is no single nationwide cooling-off period for ordinary goods bought at a distance. After a purchase is actually agreed, non-waivable consumer protections in your state still apply, including rules about goods that are not as described or that are defective. Any cancellation, return, or refund then depends on that agreement and on the law that covers the sale. This page does not add a restocking fee, a fixed window, or a guaranteed outcome.

Tell us the reference, the product name, the date you received it, and whether the item is unused, damaged, incorrect, or not as described. We will say what happens next for that order. We will not invent a fee that was not agreed and that the law does not allow.

Goods that are not as described

Original images illustrate format and color direction. They are not a verified measurement, fiber content, or an exact shade sample.

If we confirmed a measurement, a material, or a specification and the item does not match that confirmation, say so plainly and include photographs where they help. A difference that we already described, such as natural variation we told you to expect, is not the same as an incorrect item.

How to ask for a return

Email the merchant contact on this page. Include the reference and a short description. Photographs of damage or of an incorrect item are useful. Do not send identity documents.

Wait for return instructions and a confirmed return address before you post anything. Keep proof of postage for the return you were told to make. Sending an item to the company address on this page, without instructions, can delay the review.

• Order or request reference
• Product name and quantity
• What is wrong, or why you are asking to cancel
• Photographs if the item is damaged or not as described
• Whether you have already paid through a channel we agreed separately

Return postage

Who pays return postage depends on the reason and on the law that applies. We will say so for your case. Do not assume a prepaid label, and do not assume you must pay, until we have written it down.

Pack the item so it can travel safely, include the reference inside, and follow any instruction we give about tags or hygiene. An item that cannot be resold because it was used, when the law allows us to take account of that use, may affect the outcome.

Refunds

This checkout never charges a card, so it cannot reverse a card payment. If you later paid by a method we agreed, a refund is made through that same channel unless we both agree otherwise.

We will tell you the amount and the method when a refund is due. We do not promise a number of days that we have not agreed, and we do not describe a bank's own processing time as ours. Keep the confirmation and contact us if the agreed update does not arrive.

Items that need extra care

These are everyday accessories, not treatments, appointments, or medical devices. A waffle texture, a wrap shape, or a tooth spacing describes the object. It does not prove drying speed, hair-type suitability, or a material certification. Use light pressure, do not wind a wrap tightly, and follow the care instructions confirmed for the actual item.

If a use was never confirmed, a problem caused by that use may fall outside a description we gave you. Ask before you use an item in a way the product page does not support.

Contact the merchant

Clementine's Salon and Skincare Co.
2501 Dallas St Ste 269, Aurora, CO 80010, United States
Company number 20161373980

[email protected] · +1 (720) 328-3594

Include your request reference where available. Do not send card details or sensitive identity documents by email.